For Homeowners
YOUR BIGGEST PROJECT, WITHOUT THE STRESS.
Building an extension, renovating a kitchen, doing a loft? If your builder uses BuildHub, you'll always know what's happening — at every stage, every decision, every penny. No more guessing. No more group texts at 9pm. No more nasty surprises.
Homeowner portal mobile view
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We Get It
BUILDING WORK IS STRESSFUL. IT DOESN'T HAVE TO BE.
You're spending more on this project than you'll spend on anything except your house itself. You've never done it before. You don't know whether the steel that just went in is the right one. You don't know if "extra £400 for the lintel" is reasonable or a stitch-up. You're trusting someone you've only known for six weeks with the room your kids will grow up in.
That feeling — that low-level worry — is what BuildHub is built to remove.
Always in the Loop
MESSAGE YOUR BUILDER. ANY TIME.
It's Sunday evening. You're flicking through Pinterest. You spot a tap you love and wonder if it would fit the new kitchen. Or you suddenly remember you forgot to ask about the bathroom door. Or it's 7am Tuesday and you want to check what the team's doing today.
With BuildHub, you just open the app and message. Your builder gets it. It's all in one place — no group texts, no losing it in WhatsApp, no half-remembered conversations.
And if you've got a question that's already been answered somewhere on the project? You can ask BuildHub's AI assistant and get an instant answer pulled straight from your project's records.
- Direct message your builder, your project manager, anyone on the team
- Send photos of inspiration or concerns from your phone
- Search every message you've ever sent — nothing gets lost
Homeowner chat view
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Variations approval screen
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Never Wonder What You Agreed
CLARITY ON EVERY DECISION.
Three weeks into the job, your builder mentions the kitchen tiles you originally chose are out of stock — would the alternative be okay? You say yes in the moment. Six weeks later you're wondering if you said yes to that tile or a slightly different one, at that price or a slightly higher one.
BuildHub records every change formally. When your builder proposes a change — a different material, an updated cost, a new scope item — you see exactly what's changing and what it costs. You approve or reject. Your decision is permanently recorded, with the date and the exact amount.
No more "I'm sure we agreed something different". No more late-stage surprises on the final invoice.
- Every change shown with cost impact before you approve
- One-tap approve or reject from your phone
- Complete history of every decision, viewable any time
Pay with Confidence
ALWAYS KNOW WHERE THE MONEY IS.
Stage payments are nerve-wracking. You're handing over thousands of pounds and you don't always know exactly what for. Has the work that's been billed actually been done? What's left? Is there a payment coming up next week you've forgotten about?
BuildHub shows you the whole financial picture, all the time. Every stage payment, what it's for, when it's due, what's been paid, what's outstanding. Any changes to scope are tracked separately so you can see exactly how the project total has moved since day one.
- See the full payment schedule from day one
- Confirm each payment as you make it
- Outstanding balance always visible — no surprises at the end
Payment ledger view
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Documents & photos view
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The Bit That Matters Years Later
EVERY DOCUMENT. EVERY PHOTO. FOREVER.
Two years after the build, you're remortgaging. The bank wants to see the structural calculations for the loft conversion. Or you're selling the house and the buyer's solicitor asks for the building regs certificate. Or there's a leak and you need to know exactly which pipe runs where.
Without BuildHub, you're rifling through a folder you can't find, calling a builder who's moved on, hoping someone took a photo before the plasterboard went up.
With BuildHub, it's all there. Every drawing, every certificate, every photo of the insulation before it was covered up, every spec of every steel, every wiring run before the walls went on. Years later, when you need it, it's still there. Yours, permanently.
- Photos of the steels, insulation and wiring before they're covered up
- All certificates, drawings, planning documents in one secure place
- Records protected from accidental loss or tampering
How It Works
SIMPLE FOR YOU.
POWERFUL FOR YOUR BUILDER.
Your builder invites you
Your builder sets up the project on BuildHub and invites you by email. You get a link, set a password, and you're in. No app store downloads needed — it works straight from your phone's browser.
You see everything about your project
Your dashboard shows the quote, the payment schedule, the team, the documents, the messages and the progress. All in one place. All up to date.
You stay informed without lifting a finger
You get notifications when there's something to see — a new message, a change to approve, a payment due, a milestone reached. You don't have to chase anyone.
FAQ
QUESTIONS YOU MIGHT HAVE.
Do I have to pay for BuildHub?
No — BuildHub is paid for by your builder. There's no cost to you as a homeowner. You just need the invite link they send you.
Do I need to download anything?
No app store downloads required. BuildHub works in your phone's browser. If you want it on your home screen, you can add it as a shortcut — but you don't have to.
Can my partner have access too?
Yes — ask your builder to invite both of you. You'll each have your own login.
What happens if there's a problem with the work?
Every message, every photo and every decision is permanently recorded in BuildHub. If something goes wrong, you've got a complete record of what was agreed, what was done and when. That makes resolving issues much easier.
What if my builder doesn't use BuildHub?
If you'd like the peace of mind BuildHub gives you, ask your builder if they'd consider using it. There's a Free Starter tier they can use to try it on your project at no cost.
Will I still have access after the project finishes?
Yes — your project data stays accessible to you for the lifetime of your relationship with your builder. Documents, photos and decisions remain available for years after handover.
Is my information secure?
Yes — BuildHub is GDPR-compliant and your personal data is encrypted and protected. Only people invited to your project can see its contents.
What if I have a complaint about my builder?
BuildHub doesn't act as an arbitrator between you and your builder — it's a platform tool. But because every conversation, decision and document is recorded, you'll have a complete, timestamped history if you ever need to escalate a complaint formally.
ASK YOUR BUILDER ABOUT BUILDHUB.
If you're about to start a project — or already in the middle of one — talk to your builder about using BuildHub. It costs them nothing to start, and it gives both of you peace of mind from day one.
If they don't want to use it, and don't have an alternative that gives you the same visibility — ask yourself why.
Already a BuildHub customer? Sign in to your project